Terms of service
Terms of Service
Overview
Welcome to CatchProof.
These Terms of Service govern your use of our website and your purchase of products from CatchProof.
Throughout these Terms, the terms “we,” “us,” and “our” refer to CatchProof. The terms “you” and “your” refer to any visitor, customer, or other user of our website.
By visiting our website, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service, as well as any additional policies referenced on our website, including our Return & Refund Policy and Privacy Policy.
If you do not agree to these Terms, you should not use our website or purchase our products.
1. Eligibility and Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state of residence or that you have permission from a parent or legal guardian to use this website where required.
You may not use our products or services for any illegal or unauthorized purpose.
You must not violate any applicable federal, state, or local laws when using our website or services.
You must not transmit viruses, malware, malicious code, or any other material intended to damage, interfere with, or disrupt the website or its operation.
A violation of these Terms may result in the suspension or termination of your access to our services.
2. Products and Product Information
We make reasonable efforts to display and describe our products as accurately as possible.
However, product colors, appearance, dimensions, packaging, and other visual details may vary slightly depending on factors such as your device display, manufacturing variations, product updates, or packaging changes.
Product images are intended to provide an accurate representation of the product but may not always reflect minor variations in the item received.
We reserve the right to modify product descriptions, specifications, packaging, availability, or other product-related information at any time, provided that such modifications do not misrepresent products already purchased by customers.
3. Prices
All prices displayed on our website are shown in the currency indicated at the time of purchase.
Prices may change at any time without prior notice.
Price changes will not affect orders that have already been successfully placed and confirmed, except where correction is required due to an obvious pricing error and permitted by applicable law.
Applicable taxes, shipping charges, or other fees, if any, will be displayed during the checkout process where required.
Promotional prices, discount codes, and special offers may be subject to additional conditions and may be modified or discontinued at any time, subject to applicable law.
4. Orders
Placing an order through our website constitutes an offer to purchase the selected products.
We reserve the right to accept, reject, or cancel an order where reasonably necessary, including in cases involving:
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Product unavailability.
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Incorrect pricing or product information.
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Suspected fraud or unauthorized transactions.
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Payment authorization problems.
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Duplicate or abnormal orders.
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Shipping restrictions.
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Errors affecting our website or checkout system.
If we cancel an order after payment has been successfully collected, we will issue an appropriate refund to the original payment method.
Receiving an order confirmation does not necessarily mean that an order has shipped.
5. Billing and Account Information
You agree to provide current, complete, and accurate purchase and payment information for all orders placed through our website.
You agree to promptly update information where necessary so that we can process your transaction and contact you regarding your order.
You represent that you are authorized to use the payment method provided when placing an order.
We reserve the right to cancel or refuse orders where we reasonably believe that payment information is fraudulent, unauthorized, inaccurate, or otherwise invalid.
6. Payment
Payment must be completed using one of the payment methods available during checkout.
By submitting payment information, you authorize the applicable payment provider to charge the total amount displayed during checkout.
Payment processing may be handled by third-party payment providers. Their processing of your payment information may also be subject to their own terms and privacy policies.
We do not guarantee that every payment method will remain available at all times.
7. Shipping and Delivery
Shipping options, estimated shipping times, and any applicable shipping costs will be displayed on our website or during checkout where applicable.
Delivery dates and transit times are estimates unless expressly stated otherwise.
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, customs procedures, transportation disruptions, or other unforeseen events.
However, this does not limit any rights you may have under applicable law.
We will make reasonable efforts to ship orders within the timeframe communicated to you.
If we are unable to ship your order within the promised timeframe, or within the timeframe otherwise required by applicable law, we may contact you to provide updated information and, where required, give you the option to accept the delay or cancel the affected order for a refund.
Customers are responsible for providing an accurate and complete shipping address.
We are not responsible for delays or delivery problems resulting from incorrect or incomplete information provided by the customer, except where otherwise required by law.
8. Order Tracking
Where tracking information is available, it may be provided after your order has been processed and shipped.
Tracking information is supplied by the applicable shipping carrier and may take time to update after shipment.
Estimated delivery information displayed by a carrier is provided by that carrier and may change during transit.
9. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
CatchProof offers a 30-day return period subject to the eligibility requirements and conditions specified in that policy.
Customers should review the Return & Refund Policy before making a purchase.
Nothing in our Return & Refund Policy or these Terms is intended to limit any consumer rights that cannot legally be waived under applicable law.
For questions regarding returns or refunds, contact us at:
10. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible at:
We may request reasonable evidence such as photographs, videos, your order number, or other information necessary to evaluate the issue.
Where we determine that a product was delivered damaged, defective, or incorrect, we will provide an appropriate solution in accordance with our policies and applicable law.
The conditions applicable to voluntary change-of-mind returns do not limit rights that may apply to defective or non-conforming goods.
11. Order Changes and Cancellations
If you wish to modify or cancel an order, contact us as soon as possible at thecatchproof@gmail.com.
We cannot guarantee that an order can be modified or canceled after it has entered processing or has been shipped.
If an order has already shipped, any return will be governed by our Return & Refund Policy.
12. Promotions and Discount Codes
From time to time, we may offer promotions, discounts, promotional codes, bundles, or other special offers.
Unless otherwise stated:
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Promotional codes cannot be exchanged for cash.
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Promotional codes may have expiration dates.
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Certain promotions may not be combined.
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Promotions may apply only to eligible products or orders.
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Promotional offers may be subject to additional terms disclosed with the offer.
We reserve the right to refuse or cancel the use of a promotion where we reasonably determine that it has been used fraudulently, improperly, or in violation of its stated terms.
13. Accuracy of Information
We make reasonable efforts to ensure that the information available on our website is accurate.
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other content.
We reserve the right to correct errors and update information when necessary.
If an error materially affects an order that you have already placed, we will take reasonable steps to notify you and provide any remedies required by applicable law.
14. Intellectual Property
All content available through the CatchProof website, including but not limited to:
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Brand names.
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Logos.
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Graphics.
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Product photography.
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Videos.
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Text.
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Website design.
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Marketing materials.
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Product descriptions.
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Other original content.
is owned by CatchProof or used with appropriate authorization, except where otherwise indicated.
You may access this content for personal, non-commercial use.
You may not reproduce, copy, distribute, sell, modify, publish, exploit, or commercially use our intellectual property without prior authorization, except where permitted by law.
Third-party trademarks, names, and intellectual property remain the property of their respective owners.
15. User Content and Feedback
If you voluntarily send us feedback, suggestions, ideas, photographs, reviews, comments, or other content, you represent that you have the right to provide that material.
You must not submit content that:
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Violates another person's intellectual property rights.
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Contains unlawful or defamatory material.
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Contains malicious code.
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Violates another person's privacy rights.
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Is fraudulent, deceptive, threatening, abusive, or otherwise unlawful.
We may remove or decline to publish user-submitted content where reasonably necessary.
16. Third-Party Services
Certain parts of our website or services may rely on third-party providers, including providers responsible for:
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Website hosting.
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Payment processing.
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Order fulfillment.
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Shipping.
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Analytics.
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Advertising.
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Customer communications.
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Other technical or commercial services.
Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.
We are not responsible for third-party websites or services that we do not control, except to the extent responsibility cannot legally be excluded.
17. Third-Party Links
Our website may contain links to websites or services operated by third parties.
These links may be provided for convenience or informational purposes.
We do not control third-party websites and are not responsible for their content, availability, security practices, products, services, or privacy policies.
Accessing a third-party website is at your own discretion and subject to that third party's applicable terms and policies.
18. Privacy
Your submission and use of personal information through our website is governed by our Privacy Policy.
By using our website, you acknowledge that certain information may need to be processed to complete purchases, process payments, fulfill orders, provide customer support, prevent fraud, and operate our website.
Please review our Privacy Policy for additional information regarding how personal information is handled.
19. Prohibited Uses
You may not use our website or services:
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For any unlawful purpose.
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To violate any applicable federal, state, or local law or regulation.
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To infringe intellectual property rights.
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To harass, abuse, threaten, defame, discriminate against, or harm another person.
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To submit false or misleading information.
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To upload or transmit viruses, malware, or malicious code.
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To collect or track personal information about others without authorization.
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To engage in spam, phishing, scraping, crawling, or other abusive automated activity.
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To interfere with or circumvent the security features of our website.
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To attempt unauthorized access to our systems or services.
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To use our website in connection with fraud or other deceptive conduct.
We reserve the right to restrict or terminate access where these Terms are violated.
20. Website Availability
We aim to keep our website and services available and functioning properly.
However, we do not guarantee that the website will always operate continuously or without errors.
We may temporarily suspend, modify, or restrict access to portions of the website for maintenance, updates, security reasons, technical problems, or other legitimate operational purposes.
21. Disclaimer
To the fullest extent permitted by applicable law, our website and its content are provided for general commercial and informational purposes.
We do not guarantee that access to the website will always be uninterrupted, secure, or error-free.
Nothing in these Terms excludes or limits warranties, guarantees, remedies, or consumer protections that cannot legally be excluded or limited under applicable law.
22. Limitation of Liability
To the fullest extent permitted by applicable law, CatchProof will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use of our website or services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in this section limits your rights regarding products that are damaged, defective, incorrectly supplied, or otherwise protected under applicable consumer law.
Some jurisdictions do not permit certain limitations of liability, so some of these limitations may not apply to you.
23. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold CatchProof harmless from third-party claims, damages, liabilities, or reasonable costs resulting from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.
This provision does not apply where prohibited by applicable consumer law.
24. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue to remain in effect.
25. No Waiver
Our failure to enforce any right or provision contained in these Terms does not constitute a waiver of that right or provision.
26. Termination
These Terms remain effective unless terminated by you or by us.
You may stop using our website at any time.
We may suspend or terminate access to our website where we reasonably believe a user has violated these Terms, engaged in unlawful conduct, attempted fraud, compromised website security, or otherwise misused our services.
Termination does not eliminate obligations or liabilities that arose before termination.
27. Entire Agreement
These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and purchases from CatchProof.
If a specific policy applicable to a transaction conflicts with a general provision of these Terms, the more specific provision will apply to that matter, subject to applicable law.
28. Applicable Law and Consumer Rights
These Terms are intended for transactions offered to customers in the United States.
Applicable federal, state, and local laws may provide customers with rights that cannot be waived or restricted by these Terms.
Nothing in these Terms is intended to waive, restrict, or exclude any mandatory consumer protection rights.
Where applicable law provides greater protection than these Terms, the applicable legal requirements will prevail.
29. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, business practices, or applicable legal requirements.
The version published on our website will be the current version.
Changes will apply prospectively from the effective date of the updated Terms and will not retroactively alter completed transactions where doing so would violate applicable law.
We encourage customers to review these Terms periodically.
30. Contact Information
Questions regarding these Terms of Service, an order, or our policies can be sent to: