Shipping policy
Shipping Policy
Thank you for shopping with CatchProof.
This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing Time
Orders are typically processed within 2–4 business days after the order has been successfully placed and payment has been confirmed.
Processing time includes order verification, preparation, packaging, and transfer to the shipping carrier.
Business days do not include weekends or U.S. federal holidays.
Once your order has been shipped, you will receive a shipping confirmation when tracking information is available.
Estimated Shipping Time
After your order has been processed and shipped, the estimated delivery time is:
8–10 business days
Please note that this estimated shipping time begins after the order has been processed and handed over to the shipping carrier.
Therefore, the total estimated timeframe from placing your order to receiving it is generally:
10–14 business days
This consists of:
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2–4 business days for order processing.
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8–10 business days for shipping and delivery.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Shipping Delays
While most orders arrive within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:
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Carrier delays.
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High shipping volumes.
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Severe weather.
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Transportation disruptions.
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Holiday periods.
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Incorrect or incomplete shipping information.
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Other unexpected logistical circumstances.
If we become aware that we are unable to ship your order within the stated processing timeframe, we will provide appropriate notice and, where required by applicable law, give you the option to accept the delay or cancel the affected order for a refund.
Order Tracking
When tracking is available, tracking information will be provided after your order has been processed and shipped.
Please allow some time for the carrier's tracking system to update after receiving your tracking information.
Tracking updates are provided by the shipping carrier and may occasionally be delayed or temporarily unavailable.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your:
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Full name.
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Street address.
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Apartment or unit number, where applicable.
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City.
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State.
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ZIP code.
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Contact information.
If you notice an error in your shipping information, contact us as soon as possible at:
We will make reasonable efforts to update the information before the order is shipped, but we cannot guarantee that changes can be made once an order has entered processing or has been handed over to the carrier.
CatchProof is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at:
We cannot guarantee that an order can be changed or canceled after processing has begun.
Once an order has been shipped, it can no longer be canceled. If applicable, you may request a return after receiving the order in accordance with our Return & Refund Policy.
Delivered but Not Received
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:
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Checking around the delivery location.
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Checking with other members of your household.
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Checking with neighbors, building reception, or other secure delivery areas.
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Allowing a short period of time in case the carrier marked the package as delivered before completing the delivery.
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Contacting the shipping carrier using your tracking number.
If you are still unable to locate the package, contact us at thecatchproof@gmail.com and we will review the available shipping information with you.
Lost or Damaged Shipments
If your order arrives damaged, incomplete, or with an incorrect product, please contact us at:
Please include your order number and, where appropriate, photographs or videos showing the issue.
We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.
If tracking has not updated for an unusually long period or you believe your package may have been lost in transit, please contact us so we can investigate the shipment.
Multiple Packages
In some cases, orders containing multiple items may be shipped separately.
If this occurs, you may receive more than one tracking number and your products may arrive on different dates.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless such charges were clearly disclosed before purchase.
Estimated Delivery Dates
Any delivery date displayed on our website, at checkout, in an order confirmation, or by a shipping carrier is an estimate unless expressly stated otherwise.
Unexpected carrier or logistical delays may affect the final delivery date.
Our estimated 8–10 business day shipping period begins once your order has been processed and shipped.
Returns
Shipping and delivery do not affect your eligibility to request a return under our Return & Refund Policy.
Our 30-day return period begins on the date the order is delivered to you, not on the date the order was placed or shipped.
Please review our Return & Refund Policy for full eligibility requirements, return shipping responsibilities, and refund information.
U.S. Shipping and Consumer Rights
This Shipping Policy is intended for orders shipped to customers in the United States.
Nothing in this policy is intended to waive or restrict any rights available to customers under applicable federal, state, or local consumer protection laws.
If we are unable to ship an order within the timeframe represented to the customer, we will handle the delay, cancellation, and any applicable refund in accordance with applicable law.
Contact
For questions regarding your order, shipping, tracking, or delivery, contact us at: